Optimizing the corporate structure and developing algorithms for effective dispute resolution for a major online airline ticket sales agency.

Our team designed the ownership and management structure of a group of companies located in different jurisdictions for a major online airline ticket sales agency. They also developed a financially efficient model and algorithms for handling legal disputes with customers.
In 2014, our lawyers assisted in over 24 court cases for this client, in 21 regions of the Russian Federation. Out of 96 complaints, out-of-court settlements were reached in 72 cases.
Experts from our firm have taught several master classes for employees on how to defuse conflicts with customers.