How to get a refund for a canceled tour
Iusland Law Office’s advocate Irina Uradovskikh recorded a video in which she told the action plan for the return of funds from the travel agency if the tour did not take place by reason to COVID-19. If the tourist does not agree to expect a refund before the end of 2022, he must:
1) Send a claim to the tour operator and travel agent.
In a claim, to demand payment of interest for the use of funds in the amount of one three hundred and sixty-fifth of the key rate of the Central Bank of the Russian Federation (4.5%) for each calendar day of use. Interest is accrued from the day the tourist submits an application for termination of the contract until the day the amount is returned (clause 8 of Regulation No. 1073).
Calculation formula: amount under the contract x number of days x 4.5%: 365 = % amount
2) If the claim was not satisfied out of court, then it is necessary to apply to the court.
In addition to the recovery of the amount of money paid for the tourist voucher and interest, the tourist has the right to additionally demand compensation for moral damage, legal costs, as well as the payment of a fine in the amount of 50% of the amount awarded (paragraph 6 of Article 13 of the Law "On Protection of Consumer Rights").
In the group "Law Bureau Iusland" on the social network Vkontakte https://vk.com/club211818933 , you can find a sample claim and application for termination of the contract for the sale of a tourist product.
In this article, we present only the main theses from this video, see its full version on our website.